Tuesday, December 12, 2006

please call comcast and cancel your cable internet service

From OlyBlog, Thanks Chris!

i have just been forwarded a very disturbing message. comcast blocked messages from riseup.net mailing lists for a few days, and is treating customers who complain very rudely. if you are a comcast cable internet subscriber, please call them and cancel your service, and tell them you are switching to dsl because they blocked messages from riseup.net and issued no apology. here's the e-mail message that was forwarded to me:

Date: Mon, 11 Dec 2006 21:50:50 -0800
From: Carrie Lybecker <...>
To: OMJP <...>
Subject: [OMJP] Comcast blocking list email again

Comcast has again blocked the email messages of its customers to and from this list. If you have a Comcast email address, you are affected.

At least 28 list subscribers with Comcast email addresses including me were affected over three days, as was TJ Johnson via scattercreek.com for some reason, and possibly others. Comcast subscribers were blocked from receiving or sending list email Dec 7-10. The problem now appears to be resolved--for the moment.

I called Comcast. The person I talked to didn't know what she was talking about--tried the time-honored ploy of misdirecting attention to my email program, Thunderbird ("We don't support any email program but Internet Explorer"), when the email program is NOT the problem. When pressed, she became quite rude.

After she was compelled to consult a real tech person, she came back and with even greater hostility said (framed as an accusation) that Riseup has been "blacklisted" by Comcast for a reason she refused to identify and that I should contact Riseup, let them know about our list problem, and that they would know, she emphasized several times, what the issue is and what "they needed to do" to resolve it.

I emailed Riseup. A response may take several days.

I think this is something we should be concerned about.

Riseup is an awesome collective of tech experts dedicated to providing progressive activists, especially the most oppressed and marginalized, the means to communicate and organize electronically, for free. They've been at this since before Seattle WTO in 1999 and are now a worldwide network. See http://help.riseup.net/about-us/.

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Kabel Internet said...

Thanks for the information..I have already canceled my service with them..The service is worse and I had wasted so many hours on call for the complaints and they hardly bother about it and no one visit home for the complaint and after so much frustration I canceled it out and looking for some reliable company..